Terms & Conditions


FREE is available to all UK mainland addresses on orders over to £200. Customers living in some remote rural areas should note some delivery services are extended by a few days. 

A dispatch fee may apply for the following extended Postcode areas: Inverness (IV), Kilmarnock (KA), Kirkcaldy (KY), Kirkwall (KW), Lerwick (ZE), Outer Hebrides (HS), Paisley (PA), Perth (PH), Aberdeen (AB), Dundee (DD), Dumfries and Galloway (DG), Falkirk (FK) and Isle of Wight (PO30-PO41).

Currently the exact timing of delivery cannot be specified and we do not deliver to multiple addresses.

Unless otherwise stated, all deliveries will be made direct to your door.

We are not responsible for any additional lifting or carrying of your goods.

Working days are classified as Monday to Friday and exclude bank holidays.

Unless otherwise stated, all deliveries will be made direct to your door.

We do not deliver items to multiple addresses.

Please leave a day-time telephone number so that we can contact you to arrange a convenient delivery date

Exchanges and Refunds

We make every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us within 48 hours of receipt when we will arrange collection of the goods and an appropriate replacement will be dispatched.

If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card, provided the goods are returned to us within 28 days of their receipt, in the original undamaged packaging and in a re-saleable condition.

We regret, however, that we cannot, in this case, refund return postage costs.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


  • We promise that for any product you purchase from our website:
  • We have the right to sell the product to you;
  • The product will correspond with the description we have given to you; and
  • The product will be of satisfactory quality.


Payment accepted by Paypal, Credit or Debit card and processed shortly after the order is placed using Barclays or Paypal Services. This is to protect us from card fraud.

Willow Bay are entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by an email to the email address you have given us on the Order.

You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services. 

If you have any suggestions, please contact us using our contact us form.

Competition Terms and Conditions

  • The competition promoter is Willow Bay Home & Garden Limited.
  • UK entrants only. 
  • Winners must be over 18.
  • The winner will be sent the prize identified in the competition copy only.
  • Competition not available to friends or relative’s of Willow Bay.
  • All entries must be received by midnight GMT on the advertised closing date.
  • The prize is non-transferable and there is no cash alternative.
  • The winner will be chosen at random and will be notified as soon as possible after the draw.
  • The winner will be contacted by Willow Bay. If they do not reply within 48 hours of being notified, another winner will be chosen at random.
  • Events may occur that render the competition itself or the awarding of the prizes impossible due to reasons beyond our control, and accordingly we may vary or amend the promotion and the entrant agrees that no liability shall attach to Willow Bay.
  • English law applies and the exclusive jurisdiction of the English Courts shall prevail.
  • By submitting an entry, all entrants are acknowledging and accept the terms and conditions for the giveaway.
  • The competition may be added to a number of sites for the purposes of promotion.
  • Willow Bay’s decision is final.

Price Match Promise

We always do our best to ensure our customers get value for money, and so if you find a like for like product cheaper elsewhere, we will endevour to beat or match a competitor's price.

We however reserve the right to:

  • refuse a price match which would result in financial loss or unacceptable profit margins
  • to limit the quantities of price matches from a single customer
  • not match trade prices
  • we may discontinue our price match promise at any time
  • not price match imitation or copies of products that often use cheaper materials and lack in quality
  • not match prices from auction sites such as eBay