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Really pleased with the product and particular the way it was delivered and assembled in storm force winds in West Wales. Really great customer service.
Dear Vanessa Thankyou for your positive feedback. We are always pleased to hear our customers are satisfied with their purchases. Wishing you a very enjoyable week, hopefully in the sunshine
Loving the garden room. Didn’t set a date for delivery, had a call whilst at work to say they were an hour away. Had to ask neighbour to sort it out. He put it in wrong position..so had to then get it moved. Cushions that were dispatched were dirty. After contacting your team a new set of cushions were dispatched
The gazebo is sturdy and well made - it was put together quickly and very professionally by the delivery man. It looks great. The customer service is fantastic.
Dear Zoe Thankyou for your positive feedback. We are always pleased to hear our customers are satisfied with their purchases. Wishing you a very enjoyable week
Very very good all the way through
Hi Peter Thankyou for your positive feedback. Wishing your a very enjoyable weekend in the sunshine
I really like the product, it sits beautifully in one corner of my garden.
Hi Elaine Thankyou for your positive feedback. We are always pleased to hear our customers are happy with their purchases. Hoping you have a very enjoyable weekend in the sunshine
Very well made very happy
Hi Dawn We are pleased you are happy with your purchase. Hope you have an enjoyable weekend.
Having the Four Seasons Garden Room has meant that we have spent much more time outdoors than we would normally. It has transformed our new garden area into a cosy, very desirable place-to-be.
We're not surprised you are always out there, the garden looks lovely - such a cosy spot! Many days/nights ahead to be enjoyed out there, we're over the moon to hear you love it :)
Fabulous customer service and delivery was on time and trouble free. We absolutely love our garden room and we are out here most nights. Thank you
We love the fairy lights, makes it look so cosy! Thank you for the review and photo. I am sure you will be making many memories out here for years to come :)
Item is very good, very happy with it, However only delivered by one man, some items too big to carry by one so i had to help and hold while he put it together. normally not a problem but i haven't long had heart bypass surgery so felt 2 men should have attended, i believe it was in the price, so reduced 1 star
I'm sorry about this George I'm glad it is all now assembled and sorted with no injuries! I will pass on this feedback to hopefully stop this happening again. Thank you for the review :)
I love my Four Seasons Garden Room. It has created a lovely space to sit at the end of my garden. I particularly appreciate the Willow Bay service. Thankyou
Thank you Maureen, reviews like this mean a lot as we always aim to offer the best customer service possible! So pleased you love the Garden Room :)
Love this product, looks fab in our garden and installed fuss free. Great service from the team at Willow Bay all the way from order to install. Stress free purchase. Highly recommended.
Wow it looks amazing, thank you for the photo - makes me feel like I'm on holiday! So pleased you are happy with the product and service that's brilliant :)
Cannot recommend Willowbay enough, was looking for something similar for a while but could not find what I wanted in stock. Discovered the Four Seasons Garden Room on the Willowbay site on a Friday morning. Sent a question about the product and had a phone call back helping me out within an hour. I ordered it by Friday lunchtime and it was installed by the following Tuesday despite me being located 4 hours away. Great service both from sales, delivery and installation team. Was not expecting delivery and installation so quick. The product itself, I love. Just what I wanted and of a high quality. Definitely recommend both the product and Willowbay.
Wow thank you so much Gary, we can not ask for a review much better than that! So happy to hear that you are pleased with your garden room, we would love to see a photo of it :)
Very happy indeed with the garden room. The guys who delivered it were great and couldn't be more helpful - installed it expertly (even tho it was nearly dark as they arrived after 5pm!). It looks brill, is well made and great quality timber. Would highly recommend it. Well done Willow Bay!
All the greenery in your garden looks amazing what a gorgeous spot for the garden room. Thank you so much for the lovely review and photo Marion!
Really pleased with the quality of garden room but customer service from manufacturer was really poor. Waited far longer than the 3/4 weeks and then turned up without the decking. I then had to wait another two weeks for delivery. Garden room is great quality though.
We're so sorry again about this Frances, we did everything our end to ensure a smooth delivery but sadly this did not go our way this time, we can only apologise this is not the service we always aim to deliver! Fab to hear it is finally all sorted and you love it, we would love to see a photo :)
Our experience has been excellent! The team at Willowboy went all out to get our Garden Room delivered swiftly when my husband need it most after coming out of hospital during this Covid time, we could not meet our family indoors and it has been used SO many times for family get togethers, and we only received last month. Bruce and Sarah were only an email or phone call away for any queries, the delivery and assembly was quick and efficient - our grateful thanks to everyone at Willowbay Angela and Andy
Wow, what an amazing spot it has created in your garden! We are so happy we could help, and that it has provided so many lovely memories. Hope you are all keeping safe and well - Sarah and Bruce :)