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Finished product lovely but took a while to get there. Parts missing and the instructions are diabolical but customer service by willow bay fantastic
Would benefit from better assembly instructions as those provided are useless. Pilot holes and longer screws would have helped. However we followed advice in previous reviews and found a YouTube video for a similar product and got it assembled. We are thoroughly enjoying having it though and would recommend it
Thankyou for your positive feedback. We are always pleased to hear our customers are satisfied with their purchases & any concerns/comments will be passed onto our supplier for review. Wishing you a very enjoyable weekend in the sunshine
The finished product is lovely but the instructions to follow were horrendous, the photos were so faded and barely any information on how to put it together it was almost complete guesswork.
Dear Louise Thankyou for your positive feedback. We are always pleased to hear our customers are satisfied with their purchases & any concerns/comments will be passed onto our supplier for review. Wishing you a very enjoyable weekend in the sunshine
Excellent solid product and relatively easy to *****. Would recommend watching videos on you tune as instructions
Dear Carol Thankyou for your positive feedback. We are always pleased to hear that our customers are satisfied with their purchases. Wishing you a very enjoyable weekend in the sunshine
The arbour was delivered partly completed which was wonderful, we erected it over a weekend and it is absolutely fabulous. I would recommend this item to anyone that is looking at buying an arbour.
Dear Jacqueline Thankyou for your positive feedback. We are always pleased to hear that our customers are satisfied with their purchases. Wishing you a very enjoyable weekend in the sunshine
Excellent company to deal with. The Clementine Corner Arbour arrived but unfortunately several pieces were damaged. I contacted Willowbay straight away - very easy to contact them on CHAT online they then telephoned me and within 24 hours the damaged items were delivered. Fantastic service from the owner of the company Bruce. The Arbour is now erected which we will enjoy for many years. Thank you Willow Bay
Dear Sonia Thankyou for your positive feedback. We will pass your comments onto Bruce. We are always pleased to hear our customers are satisfied with their purchases. Wishing you a very enjoyable week in the sunshine
Really happy with Arbour. It feels really solid and was straightforward to assemble. I had one item missing from order initially but received a response straight away when I contacted Willow Bay and it was sent out promptly.
Amazing! I am sorry again that your order wasn't quite right first time but I'm glad we could quickly resolve this for you. So pleased you are happy with it :)
Can’t fault the product itself. Really good quality and no bits missing which is always a relief. However, the instructions are absolutely awful. You might as well not have them at all for all the help they provide. We are not complete idiots when it comes to assembly but it was quite a challenge!
Thank you for the feedback Clare, the instructions are something that are being worked on as we speak! So happy to hear you are pleased with the finished product :)
Well packed , very good quality timber and pretty straightforward to assemble. The online video showing how to assemble is great and well worth watching before starting to assemble.Well worth the money for a product that is much better quality than those on sale at the diy stores.
We love how you have painted it to match the fence, it looks great! Thank you for the review and photo we really appreciate it :)
Frustrating to assemble as no pilot holes. Also 3 sizes of screws and no indication on video which to use where. However we are very pleased with the finished result. It is a very solid construction.
Thank you for the feedback Barbara, I will pass all of this on to the manufacturer! I'm pleased to hear you are happy with the finished result - thank you for the review :)
Easy to put together (by following the online video- don’t rely on the paper instructions- though be aware the screws came in three sizes & were two missing!). However we successfully assembled it in under an hour (2 of us), but had to tidy up some of the pre- ******* together pieces, as these had been done quickly leaving the sharp edges of screw heads exposed (minor gripe). But once assembled it is a joy to sit in & enjoy the views & sunshine
Fingers crossed some more nice weather is on it's way so you can keep enjoying it! Thank you for the review and feedback it is really appreciated - the arbour looks lovely :)
Lovely addition to the garden, took 2 of us 3 hours to assemble, only one small irritant the wooden legs at the front edging the table one is rounded nicely, the other is edged off rough, wish both were rounded, much better finish.
The fairy lights look amazing, such a nice spot for summer nights! Please don't hesitate to let us know if you ever have an issue, as we are always more than happy to help.
So pleased with this purchase. Arrived well packed on a pallet with most items stood upright strapped to a supporting rail. Took about 3 hours to fully assemble & position in the corner of the garden. This was after several viewings of the very useful online video showing the correct assembly routine. Instructions supplied are a bit 'pants'.
Thank you for the feedback and photo Malcolm. The arbour looks absolutely amazing there!
Definitely a 2 man job and go by the video tutorial to get the job done. Could have done with a few more screws but it's time like this when your neighbour with the well ordered and stocked shed comes into his own. Now to buy the pots and climbing plants.
Thanks for the feedback and review Steve! Sounds like it'll look amazing, we would love to see a photo when its all sorted :)
Once assembled it is as advertised. However I recommend you watch the YouTube video, several times, to work out how to put it together. Don't be fooled by the video either, the guy must be 6' tall and all the parts must have been pre drilled as he assembled it in 18 mins by himself, it took 2 of us as it is quite heavy and more like 2 hours! However, once done it is solid and looks really good. Don't be put off. I would recommend this seating, it will definitely get a lot of use.
Yes it will definitely be something you will enjoy for many years to come :) Thank you for the review and feedback this is really helpful for potential buyers - we have to admit 18 minutes must be record time for assembly!