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Once assembled it is as advertised. However I recommend you watch the YouTube video, several times, to work out how to put it together. Don't be fooled by the video either, the guy must be 6' tall and all the parts must have been pre drilled as he assembled it in 18 mins by himself, it took 2 of us as it is quite heavy and more like 2 hours! However, once done it is solid and looks really good. Don't be put off. I would recommend this seating, it will definitely get a lot of use.
I have given 5 stars based on the finished result as when finished I personally think it represents very good value for money. However I did have a couple of issues. As known this comes with some element of home assembly so firstly when I came to assemble there were a few of the smaller pieces missing. The response when I reported this was first class and the missing pieces were delivered within a few days. Secondly, there are no pilot holes so in my opinion a reasonable level of DIY is required. The YouTube video is really worth following when assembling. Finally a very small amount of sanding was required to ‘dress’ splinters in and around the seating area.
Purchased the arbour pre xmas but decided to leave til now to put it up. Am absolutely delighted with it.. just need some sunshine now. Thank u willow bay
The colours you have chosen to paint the arbour with look absolutely lovely! So happy you are pleased with it, hopefully some sunshine is on its way :)
Hi This was relatively easy to construct once I watched the you tube video! Supplied instructions were next to useless. Also not nearly enough screws provided.
Wow your garden looks gorgeous Jo! Thank you for the feedback, I will pass this on to the manufacturer so we can work on getting this improved ASAP.
Great, easy to order and arrived within a few day. I slight problem with a damaged seat but Bruce dealt with this and was sorted quickly good communication. So pleased with the arbour and looks great in my garden. Would deal with them again.
Thank you Shirley, we are sorry again that things weren't quite perfect first time round but we are always more than happy to get things sorted as quickly and easy as possible for you! We look forward to seeing what we can help you with in future :)
Very good quality and easy to assemble following a YouTube video. Received numerous complements from neighbours.
All compliments well deserved, it looks amazing Natalie!
Nice feature for the garden. Good timber and pre assembled parts well built. Substantial timbers mean this should last well. Took a while to assemble, my only criticism is that the instructions could have been much clearer.
Thank you for the review and feedback Karl! Glad to hear you love the arbour, it is definitely something you will be enjoying for many years to come :)
We love our arbour! Looks great in our courtyard and I’m sure that we will use it loads in the coming months. The instructions to ***** it were absolutely terrible however. Fortunately my partner knows what he’s doing and was able to put it together. Someone with no experience would struggle in our view.
Wow it looks so lovely with the fairy lights! Thank you for the review and feedback Joy, I will pass this on so we can work on improving our service :)
Pleased with my purchase. Best price I could find was with Willowbay, and pallet delivery was only 3 days from order. Relatively easy to put up - 3 hours with 2 people. Instructions supplied are basic pictures, but very helpful video is available on Youtube. Just take your time. Only tool needed is drill driver with pozi screwdriver bit. Quality is good, and sturdy when finished.
Brilliant to hear that you love the arbour Jonathan :) thank you for your review and the tips, these are amazing for other customers to see when they are thinking of buying an arbour!
It looks very good now put up But we had to go on Utube for how to put in together as the picture only instructions were hard to follow
I'm so sorry about the instructions, this is something that is being worked on as we speak. We're glad to see that YouTube video at least helped, it does look amazing against the fence!
Brilliant quality..looks good... Built in a day by 1 person. But instruction sheet was rubbish.watched u tube video much more helpfull. Delay to review was due to Covid ..
That is fab to hear, we are so happy you love it, we would love to see a photo! Thank you for the feedback we will pass this onto the manufacturer and work to get it improved ASAP
Took a little time to arrive, neatly packed on a pallet. Instructions are not a lot of good but there is a video on you tube if needed. Only minor moan is the screw pack had 3 different size screws yet according to the video only one size is needed. Had to contact Willow Bay as not enough screws in my delivery this was dealt with very quickly by customer service. Very happy with my purchase now that it is up, roll on summer.
Brilliant to hear that you love it - we second that, roll on summer! I am sorry again about the issue with the screws, I am glad we could sort this out quickly for you :)
The corner arbour was efficiently delivered on a pallet. Minimal instructions, but watching the YouTube video provided the necessary assembly instructions - get a level base and take your time! Very pleased with the final product: good quality and a great addition to the garden..
Fab Ian - we are so happy to hear you are pleased with the arbour, an addition you will be enjoying for many years to come! We would love to see a photo
Knew it was the right one for me when saw it on your web site- Friendly on the phone and quick delivery- watched your you tube ******** video and very happy
Brilliant Patricia, we hope you had a lovely birthday :)