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Well made. Quality item.
Dear Dale Thankyou for your positive feedback. We are always pleased to hear our customers are satisfied with their purchases. Wishing you a very enjoyable week in the sunshine
Good quality bench. Polite driver. Very disappointed that it is NOT fully assembled. Twice in description it states that it is fully assembled. This was delivered to my elderly mother who then had to wait for someone to come and assemble it for her. Misleading. Drill, spanner. Screwdriver required. Instructions need to state if left and right is from seated position or from facing it.
We are again so sorry about this Dale, assembly is part of the service that we expect for Charles Taylor and so this is really disappointing! It is such a lovely product and we're pleased to hear you did manage to assemble this yourself for your mum. Bruce is speaking to Charles Taylor to try and find out exactly what has gone on, thank you for all your patience and understanding :)
Roof had to be sent back as wood was split on two sides, replacement was sent, item was still tacky from wood preserve application, overall did not think it was worth the money
We're really sorry the quality of the product was not to the standard we would expect on initial delivery, and then with the wood still tacky second time round this is so disappointing! I will pass all of this on to hopefully avoid it happening in future - although we always hope reviews are perfect ones like this are really helpful to keep on improving our service. Thank you for the review and feedback Wendy the arbour does look lovely :)
Very satisfied with my purchase.very sturdy and comfortable. Looks great in the garden.
So pleased you love it Sandra - thank you for the review!
Beautifully made. Excellent service. Quick, efficient. Well impressed. Would definitely use this company again.
That's perfect Angela - we look forward to seeing what we can help you with in the future :)
Love it. Very happy with this company. Excellent customer service. Would highly recommend
Thank you for the review and photo, it looks absolutely lovely!
Really pleased with the look, quality and comfort. The delivery was very efficient and the driver very pleasant.
Thank you for the review Julie, so happy to hear you're pleased with your arbour!