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Product great, delivery service poor
Although I am pleased with the picture I purchased, the process of receiving the item from Willow Bay was frustrating and poor. After several agreed delivery dates, I eventually received the picture I had paid for around four/ five weeks or so down the line. The delivery company were uncontactable even by the staff member who tried so hard to find out where my order was. After many telephone calls, an e-mail to the manager ( which was ignored) and then the parcel was just left, balanced on the edge (bearing in mind this was an expensive heavy glass picture) in the middle of the path leading to our front door, without any delivery notification, or even a knock on the door. No, I would not recommend purchasing from this company following this experience.
Willow Bay Home & Garden
I am so sorry Debra for your disappointing experience shopping with us, we always aim to make our customers experience as easy and efficient as possible! Camelot Pictures have amazing products, and the pictures are always made and then shipped on a next day but this is again where everything has gone smoothly until it reached the courier. I apologise on behalf of all parties involved in this situation and I really hope we can help you again with something in the future - please don't hesitate to drop us an email if you see anything you like and we will sort you out the best price we can, as an attempt at a sorry from us!