Delivery & Returns

Delivery

What is your shipping policy?

Delivery is available to all UK mainland addresses only.
Customers living in some remote rural areas should note some delivery services are extended by a few days.

A dispatch fee may apply for the following extended Postcode areas:
Inverness (IV), Kilmarnock (KA), Kirkcaldy (KY), Kirkwall (KW), Lerwick (ZE), Outer Hebrides (HS), Paisley (PA), Perth (PH), Aberdeen (AB), Dundee (DD), Dumfries and Galloway (DG), Falkirk (FK) and Isle of Wight (PO30-PO41).

Deliveries normally occur between 7am and 6pm.
Currently the exact timing of delivery cannot be specified and we do not deliver to multiple addresses.
Unless otherwise stated, all deliveries will be made direct to your door.
We are not responsible for any additional lifting or carrying of your goods.
Working days are Monday to Friday and exclude bank holidays.
We are not responsible for any additional lifting or carrying of your goods.
We do not deliver items to multiple addresses.
Please leave a day-time telephone number so that we can contact you to arrange a convenient delivery date.

Returns

How do i return an item?

We make every effort to ensure products arrive in perfect condition.
However, in the unlikely event of a product arriving damaged, customers should contact us within 48 hours, when we will arrange collection of the goods and an appropriate replacement will be dispatched.

 

If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card, provided the goods are returned to us within 28 days of their receipt, in the original undamaged packaging and in a re-saleable condition.
We regret, however, that we cannot, in this case, refund return postage costs.

 

To return an item, simply log into your account and complete the a RMA request.

 

Once we have received and inspected your returned item, we will issue a refund to your card or original payment method. Please note that depending on your bank, it may take an additional 5-10 business days after your credit is applied for it to appear in your account.

Online Security

Is Buying On-Line Safe?

When it comes to purchasing something, anything online, the security question towers above everything else. We do not take our store’s overall cyber security and particularly the billing process security lightly.

We use GeoTrust® True BusinessID with EV SSL Security, that has the highest level of authentication available among SSL certificates.
 
Also, it is comforting to know that should you experience any kind of technical bump in the road during the checkout process, you can always address our customer support department with your billing questions!

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