- Reviews
- Questions
Pleasantly surprised
I was a little nervous to order online without seeing the arbour. However it was delivered within 2 weeks, constructed onsite as promised. Really impressed with service, delivery and quality. Love it!
Great product and service
Perfect seating area
United Kingdom
Just right
We've been looking for something like this for a long time, not too big, but not too small either. Then we saw this and was just right, with the added bonus of free installation, what more could you ask for.
United KingdomWillow Bay Home & Garden
Wow Anthony that looks amazing! The curtains are a fab addition we've not seen someone do this yet we love it. Thank you for both the great review and photo :)
Excellent
Well made well put together..stools didn’t arrive with it but willow bay sorted it immediately
United KingdomWillow Bay Home & Garden
Thank you for all your patience and understanding John! Things dont always go as perfectly as we want first time but we are always here to do everything we can to sort it out ASAP :)
My sitooterie
My garden room came within 3 weeks of ordering and was erected swiftly and accurately by a nice young man.Wish I had got his name to commend him.My Sitooterie (Scottish for garden room) is everything I hoped for.The finish is nice and smooth and the sides and roof give shelter but still allow sunshine and fresh air.I adore it.
United Kingdom
Excellent Product but delivery was late
The item itself is great - heavy duty wood and a nice design. Due to travel and other delays, the delivery driver arrived at 5:45pm. With an hour build time and a 2-hour drive home, I told him to just unpack the item and leave, so he could get home at a reasonable time.` So, great item, but don't give your drivers too much to do in a day!
United KingdomWillow Bay Home & Garden
Wow, the furniture looks amazing in your garden! Thank you for the feedback David, unfortunately, the drivers come from the manufacturer and so we don't have control over their timings which can be frustrating. I will pass this feedback on to the appropriate people to keep improving our service :)
Four Seasons Garden Room
Great product, exactly as described. Delivery and assembly very efficient. We have used it lots already and it looks good in the front garden. Much admired by the neighbours.
United KingdomWillow Bay Home & Garden
They are amazing aren't they! Thank you for the great review Sara :)
Brilliant service.
Excellent from start to finish.
United KingdomWillow Bay Home & Garden
Thank you so much for the lovely review Clare! We would love to see a photo of your garden room :)
Garden room
Very good well pleased
United KingdomWillow Bay Home & Garden
Great :) we would love to see a photo Jeremy!
As good as the picture
Just what we expected. A really lovely gazebo that looks just as good as the pictures. The two gentlemen who put it all together took a lot of time to make sure it was perfect and aligned to the stone patio we already had fitted. Really happy with the purchase, would recommend to anyone looking for this kind of garden furniture
United KingdomWillow Bay Home & Garden
Thank you so much Peter, we are so happy that you're happy! We would love to see a photo :)
Excellent product and company.
Extremely good. The individuals concerned were helpful and efficient. I very much like the product and installation was on time and fault free. Overall an excellent purchase from a company deserving of much praise.
United KingdomWillow Bay Home & Garden
That means a lot thank you Barry, we are so pleased that you're happy with it :)
Four Seasons Garden Rooom
Delighted with our Four Seasons Garden Room which was installed on 30th August. Staff at Willow Bay were understanding and helpful and installation was carried out efficiently. Unfortunately the cushions were not available at the time and we are hoping to receive them soon. Roy
United KingdomWillow Bay Home & Garden
Thank you so much for the review Roy, we are so glad we could help!
Garden room
Excellent would highly recommend.
United KingdomWillow Bay Home & Garden
Thank you for the great review Valerie :)
Arbour
We are delighted with the Arbour, it is very robust, the guy that installed it was very efficient and pleasant - cushions were delayed but sent by post and came in good time, we have customised it with lights and a mirror. A small issue with the roof but nothing major. The WillowBay team are so very helpful. A good experience and a great place to sit.
United KingdomWillow Bay Home & Garden
Thank you for the review Margaret, we would love to see a photo it sounds amazing! If the issue begins to bother you or worsens please do not hesitate to get in touch about any of your concerns and we will be more than happy to help :)
Excellent customer service
Myself and the residents of my care home love them they are lovely piece of garden furniture I would just like to say thank you for your excellent customer service and prompt delivery and installation of our garden rooms I will definitely recommend
United KingdomWillow Bay Home & Garden
Thank you so much Wendy, reviews like this mean so much to the team :) We are so happy we could help!
