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We are very pleased with our purchase it fits lovely and is good quality. It’s a great place to sit and chat.
Excellent, well made robust product. Delivered in 1 week. Driver was very helpful. We are enjoying using it but still awaiting the cushions.
So pleased to hear you love it David, thank you so much for the review! I will get the team to chase up your cushions on Monday and get back to you ASAP :)
Arbour is well made and looks great, we put ours directly onto a patio so no decking and it really is a lovely place to sit. Well made, put together quickly, would highly recommend
Wow it looks fab! Thank you for the photo and review Allison :)
The service provided by Willow Bay has been outstanding throughout the process. Our new garden space is just lovely.
Thank you so much Lynn for the lovely review it means so much to us! We are so pleased to hear you love the garden room :)
This is an excellent product. It looks good (we have painted in with Cuprinol garden shades) and provides great outdoor seating when friends are here for coffee, drinks or just a chat. Also a place for us to sit, out of the wind, and without feeling shut inside at all. Quickly erected by the helpful delivery driver.
Oh wow we would love to see a photo of it painted! So glad that it has provided you with so many happy times already, and many more to come. Thank you for the review Graham :)
After approaching two other companies for the same product and being advised of very high transport costs or not delivering to Scotland at all, I was delighted to buy it from Willow Bay as the staff were excellent - very knowledgeable and helpful. It was assembled quickly and professionally by the delivery person. We love it - its a good size, easily seats 4 and the dog likes to sleep under the benches. Great addition to the garden and it makes sitting outside enjoyable!
Thank you so much for the lovely review Lynne it means a lot, we are always more than happy to help whenever we can! We are so happy to hear the whole family are enjoying it (dog included of course!) :)
Really pleased with the product and particular the way it was delivered and assembled in storm force winds in West Wales. Really great customer service.
Thank you for the review Vanessa, we are so happy we could help! I will pass on your review to the delivery team as well :)
Loving the garden room. Didn’t set a date for delivery, had a call whilst at work to say they were an hour away. Had to ask neighbour to sort it out. He put it in wrong position..so had to then get it moved. Cushions that were dispatched were dirty. After contacting your team a new set of cushions were dispatched
I am so sorry Gail, it is ridiculous to be called this late! We apologise on behalf of the delivery company here for this poor service. We are also sorry for the cushions, this is really disappointing and I am glad we could at least get this sorted for you!
The gazebo is sturdy and well made - it was put together quickly and very professionally by the delivery man. It looks great. The customer service is fantastic.
They are amazing aren't they!! So pleased you are happy with both the garden room and our service - we can't ask for much better than that :)
Very very good all the way through
Thank you Peter, we always try our best to make our service as efficient and seamless as possible for our customers. Hope you have been enjoying the garden room!
I really like the product, it sits beautifully in one corner of my garden.
Thank you for the review Elaine, so pleased you are happy with it. They really are such a gorgeous addition to any garden!
Very well made very happy
Fab - I’m sure you will make many memories ahead enjoying your garden room!
Having the Four Seasons Garden Room has meant that we have spent much more time outdoors than we would normally. It has transformed our new garden area into a cosy, very desirable place-to-be.
We're not surprised you are always out there, the garden looks lovely - such a cosy spot! Many days/nights ahead to be enjoyed out there, we're over the moon to hear you love it :)
Fabulous customer service and delivery was on time and trouble free. We absolutely love our garden room and we are out here most nights. Thank you
We love the fairy lights, makes it look so cosy! Thank you for the review and photo. I am sure you will be making many memories out here for years to come :)
Item is very good, very happy with it, However only delivered by one man, some items too big to carry by one so i had to help and hold while he put it together. normally not a problem but i haven't long had heart bypass surgery so felt 2 men should have attended, i believe it was in the price, so reduced 1 star
I'm sorry about this George I'm glad it is all now assembled and sorted with no injuries! I will pass on this feedback to hopefully stop this happening again. Thank you for the review :)