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1st class communications for delivery etc Easy instructions to follow, had it assembled and sitting on it looking at the sunset in less than 30mins
Wow that sounds amazing James! We are over the moon to hear you are pleased with not only the product but our service too, thank you for review it means a lot :)
Product is very solid compared to others that are similarly priced. Row of nails missing on back panel but fortunately had some in storage so ended up a five minute fix. Beware of delivery process...it turned up twice without warning whilst no-one was home. Eventually delivered direct from Churnett by a very kind and helpful chap.
Thank you for the review Mark! We are so sorry about the missing nails, if you have any more problems please don't hesitate to get in touch and we will be more than happy to help :)
Great arbour. Took 20 mins to put the 5 pieces together with 2 of us. Sturdy, comfortable and looks great in the garden - have bought a couple of solar spotlights to light up in the evenings. A great purchase.
Sounds fab David, we would love to see a photo!
Excellent . Arrived quickly and efficiently. Very happy with delivery. Painted before we put together. Easy to put together but no pre drilled holes.
Absolutely love the colour you have painted it Jackie! So happy to hear you love it, looks like someone else does too :)
Couldn't be more happy with this purchase. Very well made, looks great and bench is comfortable - even without cushions! Not sure it it was meant to be delivered with the screws needed for assembly, but I didn't find them in my delivery. That said, it's very easy, although very heavy, to put together. 2 people required!!
Amazing Peter we are so happy to hear you love it! We are so sorry about the missing screws these should of been on the pallet, if you are still in need of them then please let us know and we can get some sent out ASAP :)
The seat is lovely. The delivery company were a pain initially refusing to bring it as they said my avenue was too narrow despite dustbin lorries getting down here. The company who made it were great and sorted it out quickly. It was ready to put up once i found a friend with a good drill. Pre drilled holes would be so much better. We had to file a bit off one place to get it to fit but now it's up i absolutely love it. It's at the bottom of my garden just where my darling wife used to sit on an old log at the end of the day to watch the sun going down. Great place to think of her. Thank you
We are so sorry about the initial delivery issues it was so frustrating, but I am glad we managed to get it all sorted for you :) What a lovely place to sit and think about all your happy memories together, we are so happy to hear you are pleased with it!
Very sturdy product, easily put together (ideally two people). Looking forward to many years of use.
Thanks for the review Mark, it is such a solid and sustainable arbour that you will definitely be enjoying for many years to come!
Quick delivery. Great quality product. Easy to install. Just 5 separate pieces to put together Would recommend this product!
It looks fab Martin, thank you so much for the review and photo!
The Arbour is of good quality materials and once constructed is strong and solid build. The only criticism I can give is in the instruction leaflet and the clarity of images used for each step.
Thank you for the feedback Phillip it is really appreciated! So pleased ton hear you love the arbour :)
The arbour arrived after 8 days much earlier than expected very prompt. The delivery man was very helpful and it came on one pallet strapped tight and shrink wrapped. The quality has exceeded our expectations. Two of us put it up in around 40 minutes as there are only a few pieces to assemble. Would mention the roof is one section and quite heavy on the 3 seater. Would recommend this arbour to anyone for looks and comfort .
Your arbour looks gorgeous Tim, thank you so much for the review and photo!
The two arm rests are split and will need replacing before too long. Otherwise we are very pleased with the quality of the arbour. It is sturdy and very strong. There was a problem with the delivery it didn’t arrive on the specified day but unexpectedly arrived without warning the following day.
I am so sorry about delivery Margaret, receiving a call is a part of the service we pay for, I can only apologise for the poor communication I will pass all this on to the appropriate people! As for the split arm rests please email over some photos to email@example.com and we will be more than happy to get this sorted ASAP for you :)
Excellent & trouble free! Great product
That is great to hear Natalie, thank you for the review :)
Great a bit if a challenge to construct but I love it
So pleased you love the finished product, we would love to see a photo!
Prompt delivery, easy to construct with good instructions. Awesome product
They are amazing aren't they - so happy you are pleased with it :) Thank you for the review!