Thank you for submitting a review!
Your input is very much appreciated. Share it with your friends so they can enjoy it too!
Instructional pictures clear to follow. My husband has cognitive problems and we managed it together. Had problems with the delivery company but not Willow Bays fault their communication was excellent especially when I was concerned it may turn up while we were away. I always got a prompt reply to my concerns.
Thank you for the lovely review Anne, we are always hear to help with any questions and queries! I'm so glad to hear you both managed the assembly together and are now happy with the finished product :)
Very quick delivery,easy to put together,and a hit with the grand children Thank you
So glad to hear it's something the whole family can enjoy! Thank you for the review :)
I’m so happy with this! It’s a very solid, sturdy piece of furniture, excellent quality! Can’t wait to see my climbing plants grow on it over the years!
Thank you for a high quality product! Arrived very quickly & packed perfectly. Looking forward to enjoying this summer. A very easy purchase from your company many thanks
No worries Carl, we are so pleased you are happy with the arbour! Hopefully some warmer weather will be on its way soon :)
Willow Bay was super to deal with, answering my questions promptly and organising very prompt delivery. However, the pallet delivery service was not so good. They called for directions and were familiar with the neighbourhood. They dropped the pallet outside my back gate in the back lane. They could easily have brought it two more steps into my back garden. The bench and arbour was easy to put together with just a few screws, although I did hire somebody to do it for me. It took only about half an hour to *****. I’m now loving it as it is very solid and comfortable. Recommend getting the cushion as it fits so well.
Thank you for the review and feedback Vanessa, I will pass this on to the appropriate people as we are always trying to better our service. What a lovely spot for the arbour, fingers crossed some warmer weather is on its way so you can start enjoying it!
The Arbour arrived within the dates quoted and the whole process from order to delivery went smoothly. It was quite straight forward to put the arbour up but two people would be best, especially to put the roof on. The quality of the arbour exceeded our expectations and Willowbay offered exceptional value for money. Would definitely purchase from them again.
Thank you so much for the lovely review and photo! The arbours are amazing aren't they :)
with this lovely seat. Good quality and didn’t take too long to put together. This is going in my front garden so I can people watch in comfort Oh, and I also decided to jazz it up a bit!
Wow Helen, this is the first one painted purple we have seen and it looks absolutely amazing! Thank you for the great review and photo :)
You will need 2 people to assemble it. Straight forward assemble. Once put together it is very solid and looks great. I do agree with the comments which suggest the pre assembled bits should have had the screws countersunk as it is a nice piece. One final bonus was there was sufficient packaging to allow me to adjust the height of one side to fit the sloping area it is sat in. Very happy.
Thank you for the review and feedback Simon it is really appreciated :) I'm glad you are pleased with the arbour it looks great!
We LOVE our new Arbour! It looks fabulous in our little garden, giving us the chill out area we needed! It's a very sturdy piece if kit and very comfortable to sit on with a cushion (the angle of the back of the seat is just right). I have nothing but praise for Willowbay. They were a pleasure to deal with, definitely giving the personal touch and service that you might always hope for, but dont always get from other companies. All my queries were answered and it was lovely to actually speak to 'the boss' on the phone. Delivery was prompt, product fantastic and I would have no hesitation in recomending this company. Thankyou from a very pleased customer!
Thank you Barbara, we are so happy we could provide you with both a great service and product. The arbour looks absolutely lovely and I'm sure it will be the perfect chill out area for many years to come!!
The arbour arrived a week after ordering. Excellent quality product which was easy to assemble and was delivered in large pieces. Excellent customer service from Willow Bay. Will definitely use this company again
Such an amazing product isn't it! Thank you for the lovely review, we would love to see a picture of where you've put the arbour in your garden
It looks brilliant in the garden , very strong and sturdy , fast delivery and great after sales. Although as pensioners we didn’t have it fitted correctly so our son came round and it was put up within 10/15mins
It does look brilliant Vanessa, we love the pillows!
Brilliant ,order was on time excellent quality .Would definitely use the company again .
The quality is amazing and it's so comfy as well. We'd love to see a photo of where you've placed it in your garden
An excellently made garden arbour. It has an open roof which is perfect for training a rose over. Easy to build but need two people to ***** it. It does not come with a seat pad.
I bet roses around the trellis looks amazing - we'd love to see a photo! I am sorry that it wasn't clear on the website that it didn't come with a seat pad. Thank you for bringing this to our attention, I've added a note on the website :)
It’s wonderful ! Sturdy and good quality and a fabulous addition to my garden
What an amazing garden! We are so pleased that you are happy with your purchase, bet it's lovely on a sunny day