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Excellent customer service when the mirror arrived completely the wrong colour (should have been silver but arrived black). They offered to collect it for a full refund or offered me 50% off to keep it. I kept it and puchased some metal paint from amazon and it looks great now. Very heavy and feels good quality. A little bit of a pain to hang landscape as the fixings don't move, prepare yourself for blood sweat and tears! But other than that I'm really pleased with it.